Do I need to have an account to buy from your E-Store?

Yes. You need to have an account and sign in before you start purchasing the items.

How do I make my online purchases?

  1. Register as new user/ sign in as existing
  2. Key in the school code as provided in the School Booklis received.
  3. Select the items of your choice
  4. Select the size of the uniforms before proceed to add the items to cart.
  5. As for Schools with School Name Tag orders, enter your details in the columns provided.
  6. Once you have selected the items, click on "add to cart".
  7. Confirm the details of the item(s) you have ordered in "Shopping Bag" and click on “Checkout”
  8. Select your Delivery address.
  9. Select your payment method and make your payment.
  10. You will receive order confirmation and payment confirmation emails after payment made.

Who do I contact if there is a problem with my purchase?

Please chat with us via the ChatBox or drop us an e-mail at [email protected] for assistant.

How do I make payment for my order?

Once you confirm the details of the item(s) in your order, click on “Checkout” and you will be redirect to a secured payment gateway site.

What are the payment methods available?

Payment gateway – Kiple or iPay88 using the payment methods:

  • Credit Card – Visa/Master
  • Paypal
  • FPX (Bank transfer – for Parents with a local bank account only)
  • eWallet – Kiplepay, Grab, Boost, TNG eWallet, etc.

How do I know if my order has been successfully placed?

Once your order has been successfully placed, you will receive an order confirmation e-mail. An order ID/number will be included for your reference.

How do I track my orders?

Please log-in to your account, click on "Order History" under “My Details”. Then, click on "Track Order" to view your delivery status. Once your order has been picked up from our warehouse, you will receive a delivery confirmation email with your tracking number. You will then be able to track your order via the online tracker on the respective courier website.

Tracking information should be available as soon as you receive this email. However, please note that until the courier updates their system with your tracking information (usually by the next working day), you will be unable to track your order.

I would like to change my order. What should I do?

If the payment is made, your order cannot be changed. You are allowed to edit your shopping cart before payment made. Once you have confirmed the items in your shopping cart, you may check-out and make payment.

I have received an incompleted shipment of my order. What should I do?

If your shipment received is incompleted, please drop us a message at our ChatBox or email us your Order No. for assistance. Please notify us within 21 days from date of purchase ONLY and we will get back to you within 48 working hours with the next steps. We will resolve your issue within the next 5 working days.

My order is partially shipped. Why?

This may occur in the event that one of our items is out of stock. When stocks are in, we will deliver your order with free shipping.

I have already registered for an account, but there was a problem with making payment.

Please check your browser settings that the “Pop-up Blocker” is turned off. If you are still not able to make payment, please attach a screen shot of the Error encountered to us via the chat box or email us at [email protected].

How will my orders be delivered to me?

Your orders will be delivered to you via our selected courier company. Please refer to Delivery Information for details.

Delivery will only be made within Malaysia, through selected courier company. If you prefer other delivery methods, please get in touch with our ChatBbox or e-mail us. Any extra charges that is applicable will be (your) the buyer's responsibility.

How long will it take for my order to be delivered?

For items that are in stock – it will take approx. 5 to 10 working days from date of order.

For items that are out of stock – you have the option to click on "Get notified”. By clicking this, you are enrolled into our notify list where our system will notify you via e-mail & SMS when stock of the book is available so that you may log in to our E-Store and purchase the item.

If an item purchase on the E-store was in stock but physically out of stock – you will receive an email notification stated the item will not be delivered and will be deliver later when restock. However, we reserved the right to refund for the item within 14 working days.

Which countries do you ship to?

We only ship to addresses in Malaysia. P.O. Boxes are not allowed.

What are the delivery charges for shipping to my designated address?

All orders shipping to Klang Valley (includes Rawang, Sungai Buloh, Cyberjaya, Putrajaya, Kajang, Klang, Banting, and Semenyih) is will be imposed with a RM15.00 shipping fee. For area outside of Klang Valley, the shipping charges is RM25.00.

For West Malaysia and East Malaysia, please note that shipping charges are calculated based on weight, dimensions and destination.

If you prefer to use express delivery such as Grab, Lala Move, etc, the charges applicable will be(your) the buyer's responsibility.

What happens when the parcel is undelivered/ unclaimed?

In the event that the item(s) or parcel is unaccepted, undelivered and/or unclaimed from courier company and item(s) / parcel is returned to SBL E-store, the customer/consignee will have to bear the cost of shipment and handling charges to redeliver the item(s) / parcel.

Am I able to return or get a refund for the items that I have purchased through E-store?

We do not accept any returns/refund if you change your mind. However, we allow to items exchanged that are defective, damaged, wrongly purchased or incorrect size. Please notify us within 21 days from the date of purchase ONLY through get in touch with our ChatBox or email us at [email protected].

Please refer to our Returns Policy for details.

The school has a school bookshop but I purchased my items from SBL E-store. Can I exchange the items at the school bookshop?

If you wish to exchange an item which you purchased from SBL E-Store, kindly message us at our ChatBox or email us at [email protected] with your order ID/number and details.

You will receive a Return Authorization Number upon approval before you can visit bookshop for items exchange. Please bring along this Return Authorization E-mail/number during your visit to the school bookshop.

I have purchased my child's school uniform from SBL E-store. However, I need a bigger/ smaller size. How should I go about it?

Drop us a message at ChatBox or email us with your name, your contact number and your order ID/number together the uniform type/size that you wish to exchange.

We respond to you within 2 working days with a Return Authorization Number/e-mail and arrange for an exchange within 5 working days. Please notify us within 7 days of receipt of the shipment ONLY.