What is SBL Books’ Return Policy?

ONLY APPICABLE FOR ONLINE PURCHASE

  1. We will only accept returns from customers for purchases notified us within 21 days from date of purchase on these following conditions:
    • Incorrect Items
    • Damaged items due to packaging/ delivery
    • Defective (missing pages/ printing error)
  2. We will accept the exchange from customers for purchases sent back and received by us within 7 working days of receipt of shipment ONLY if the wrongly purchased item is still in new and good condition, namely:
    • The book is unwrapped (with adhesive cello tape);
    • The book is not written on;
    • The uniform is unworn, unaltered, incorrect sizes or unwashed, still in original packaging.
  3. Refunds are strictly not allowed especially for the following conditions:
    • Book(s), stationeries or uniform is intentional damaged/clearance stock/incorrect size/wrongly purchased.
    • Change of mind
      • All items are sold “as it is”. You assume the responsibility for your purchase.

Exchange of Items

Items exchanged must be with a similar in value. If price of item being exchanged is less than amount initially paid, we will not carry out a refund for the difference but will only issue you a coupon/voucher valid for a period of TWO (2) months.

If price of item being exchanged is more than amount initially paid, you will be required to make payment for the difference via payment to our bank account number which will be provided to you. Payment will be required to be made before actual exchange of the item takes place.

Wrong Item Delivered

If the item you received is not the one that you have ordered, kindly put in a request to resend the correct item following the below steps. However, the wrong item delivered must be returned to us during or before the exchange is done.

How do I return my damaged/defective/wrongly purchased/wrongly delivered or incorrect size (for uniforms) item?

Please provide your Order ID/number, image of the item and name of item that you wish to return for an exchange via our chatbox or email us at [email protected] before 21days from the day of purchased.

We will fully examine the items via the image and notify you via e-mail within 5 working days. If the item is eligible for an exchange, we will provide you with a Return Authorization Number through the e-mail. For your convenience, there are three (3) available options for you to return the items eligible for an exchange:

  1. Return to our school’s bookshop (Walk-in) – for schools with a school bookshop:
    • Bring along your Return Authorization E-mail, Order’s Invoice or Order Confirmation E-mail with your items to be returned/exchange.
    • Our School Bookshop personnel will attend to your case.
  2. Return to our office (via Courier Post):
    If you wish to return an item to our office via courier post (we will not refund the delivery fees for this):
    1. Print your Return Authorization E-mail.
    2. Pack the item(s) you want to return securely with the Return Authorization E-mail.
    3. Upon receiving the parcel, we will process the exchange of the items.
    4. The package should be return to our office at:

      SBL Books Sdn Bhd (E-Store Return)
      No. 12-A, Jalan SS 25/22,
      Taman Mayang,
      47301 Petaling Jaya,
      Selangor Darul Ehsan.
      TEL: +603-7803 9222
    5. You may purchase the correct items online.