FAQ

How do I make my online purchases?
You will need to have an account. Click here to login. If you do not have an account, please sign up here.

I have already registered for an account, but there was a problem with making a payment.

You may screen shot or provide us your order number and e-mail to us at cs@sblbooks.com or WhatsApp +6011-2663-7787 so that we can provide you an alternative to make the payment.

How will my orders be delivered to me?

Customers buying from the School Booklist
Buyers that have selected to self-collect from the school bookshop, you will receive a notification via email when books are ready for collection.
 
Customers buying from the School Booklist and Others
Buyers that have selected a courier service, your orders will be sent by the courier company.  See Delivery Information for more information and its charges.
Delivery will only be made within Malaysia, through the use of a courier company. If you want to use a different method of delivery, please call or e-mail us to make an arrangement.

How long will it take for my order to be delivered?

For items that are in stock – it will take approx. 1 to 2 weeks.
For items that are out of stock (subject to the stock availability by the publisher) – it will take approx. 4-8 weeks.

Who do I contact if there is a problem with my purchase?

Please drop us an e-mail or WhatsApp and we will contact you as soon as possible.

Am I able to return or get a refund for the items that I have purchased via the e-Store?

All purchases are non-returnable. Returns are only acceptable for defective items and must notify us within 1 week of receipt.

The book I purchased for my child is defective. What do I do?

Drop us an e-mail or WhatsApp us with the image of the defective book and we will arrange for an exchange at your child’s school bookshop. You or your child may exchange the book from the School Bookshop by stating your Name/Child’s Name and Order No.

I purchased books from your e-Store (not from the School Booklist section) and I have a book that has a missing page/printing error/damaged, what do I do?

Take a photo of the missing page/printing error/damage and e-mail or WhatsApp to us together with your name, contact no and order number. We will then investigate and contact you as soon as possible for the next steps.

I have purchased my child's school uniform from the School Booklist section. However, I need a bigger/smaller size. How do I go about it?

Drop us an e-mail or WhatsApp with your name, your contact number and your order number with the uniform type/size that you wish to exchange. We will then respond to you within 48 hours and resolve your issue by arranging for an exchange within 5 working days. You or your child will need to proceed to the school bookshop  to make the exchange by stating your reference/order number to the bookshop. Please notify us within 14 days from date order is received/delivered to you.

I need to make a purchase for the books in my child’s school booklist, how do I purchase them?

Please click here to view the tutorial.

Can I amend my e-Store order?

Unfortunately, all orders that have been submitted cannot be amended. Shall you need assistance, please contact us via e-mail or WhatsApp us.

My order is partially shipped.

This may occur in the event that one of our items is out of stock. When stocks are in, we will delivery your order for free.


How do I track my order?

You may track your order status in your account in the e-Store. We will also provide you with a consignment note/air way bill number and a link to the tracking website for you to track your parcel via e-mail when the status of the order has changed to “Shipped”.


My order has been cancelled.

This may occur if the publisher/supplier is out of stock, book is out of print or credit card transaction is rejected. We will notify you through e-mail and you will be provided with the option to purchase another book or a refund.

The product is currently Out-of-Stock. Enter your email address below and we will notify you as soon as the product is available.

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